Effective Date: 13 March 2026

Entity: Oaktree Hearts Pty Ltd (ABN: 82 695 895 553)

Trading Names: Oaktree Pups, Oaktree Paws in Transit, Paws in Transit

Contact: admin@oaktreehearts.com.au

1. Introduction

Oaktree Hearts Pty Ltd (“we”, “us”, “our”) provides dog breeding, puppy placement, dog‑minding and farmstay services, and domestic animal transport services across Australia. We are committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our websites, booking forms, transport services, breeding services, dog‑minding services, or any other part of our business.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information necessary to provide safe, lawful, and high‑quality services.

2.1 Information you provide directly

• Name, address, phone number, email

• Pickup and drop‑off addresses

• Emergency contact details

• Payment and billing information

• Puppy application information (household details, lifestyle, suitability)

• Identification details for puppy pickup

• Dog‑minding/farmstay booking details

• Care instructions, feeding and medication requirements

• Communication records (SMS, email, calls)

• Photos or videos you share with us

2.2 Pet‑related information

• Pet name, breed, age, sex

• Microchip number

• Vaccination status

• Health, medication, or behavioural notes

• Feeding, exercise, and care instructions

• Travel requirements (airline, crate size, special handling)

2.3 Automatically collected information

When you visit our websites or forms:

• IP address

• Device and browser type

• Pages viewed

• Form submission metadata

• Cookies and analytics data

2.4 Information from third parties

• Airlines, vets, kennels, or shelters

• Subcontracted transporters

• Payment processors

• Government or regulatory bodies (if required)

3. How We Use Personal Information

We use your information to provide and improve our services, meet legal obligations, and ensure the safety and welfare of animals in our care.

3.1 Breeding and puppy placement

• Assess suitability of puppy applicants

• Manage waitlists and deposits

• Register microchips

• Provide updates and support

3.2 Animal transport (road and air)

• Plan and complete transport

• Ensure pet safety and welfare

• Communicate pickup/drop‑off updates

• Manage emergency situations

• Coordinate with subcontractors, vets, airlines, and insurers

3.3 Dog‑minding and farmstay services

• Provide safe and appropriate care for pets staying with us

• Follow feeding, medication, and behavioural instructions

• Monitor welfare and provide updates

• Contact owners or emergency services if required

• Share relevant information with veterinarians in emergencies

3.4 Business operations

• Manage bookings and customer accounts

• Process payments and invoices

• Maintain business records

• Improve our services and websites

3.5 Legal compliance

• Biosecurity, animal welfare, and transport regulations

• Record‑keeping obligations

• Law enforcement requests where required

3.6 Marketing (optional)

• Updates, promotions, or newsletters You may opt out at any time.

4. Disclosure of Personal Information

We may share information with:

4.1 Subcontractors and service partners

• Contracted animal transporters

• Airlines and freight handlers

• Veterinarians and emergency clinics

• Kennels or boarding facilities

• Microchip registries

• Insurance providers

These parties receive only the information necessary to perform their role and must handle it securely.

4.2 Technology and business service providers

We use reputable third‑party platforms to operate our business, including:

• Cloud‑based data storage and workflow platforms

• Online form and booking system providers

• Website hosting and content management services

• Accounting and invoicing platforms

• Email and SMS providers

• Cloud storage services

Some providers store data overseas (e.g., United States). We take reasonable steps to ensure they comply with privacy standards comparable to the APPs.

4.3 Legal or regulatory authorities

We may disclose information where required by law or where necessary to protect animal welfare, public safety, or our legal rights.